Last Updated: 04/02/2025

At EveVolveFinds, we take pride in offering high-quality, pre-loved items. As each item is unique, we have created a clear policy to address refunds and returns in compliance with Australian Consumer Law.

1. Refund Policy

  • No Refunds on Secondhand Items:
    All sales are final unless the item is significantly not as described or has a major fault that was not disclosed at the time of purchase.
  • Australian Consumer Law:
    Under Australian Consumer Law, you are entitled to a refund or replacement if the item:
    • Is significantly different from its description.
    • Has a major defect or fault that was not disclosed at the time of purchase.
  • Exclusions:
    Refunds will not be provided for:
    • Change of mind.
    • Minor imperfections consistent with secondhand items.
    • Items that do not fit.
    • Items that were damaged due to misuse or handling after delivery.

2. Returns Process

  • Eligibility for Returns:
    To request a return, you must contact us at [email protected] within 7 days of receiving your order.
  • Condition of Items:
    Returned items must be in the same condition as received, including any original packaging.
  • Approval:
    Upon approval, we will provide you with instructions for returning the item. Please note that return shipping costs are the responsibility of the buyer unless the item is deemed faulty or not as described.

3. Faulty or Incorrect Items

If you receive an item that is faulty or incorrect:

  • Please contact us at [email protected] within 7 days of receiving the item.
  • Include photos and a detailed explanation of the issue.
  • Once the issue is verified, we will arrange a refund, exchange, or repair as required.

4. Shipping Costs for Returns

  • Buyer Responsibility:
    Buyers are responsible for the cost of returning items unless the return is due to an error on our part (e.g., incorrect item sent or faulty product).
  • Non-Refundable Shipping Costs:
    Original shipping costs are non-refundable unless the item is faulty or not as described.

5. Contact Us

For any questions about refunds or returns, please contact us: